Program Support Coordinator

Cook Inlet Native Head Start is a non-profit corporation established solely to operate the Tribal Head Start program, providing early childhood education services as well as quality family related services for the Native population in Anchorage, AK. You can apply electronically at our website or turn in your application via fax @ 907-433-1641. We offer a competitive benefits package, 401k participation, and compensation based on education and experience.


JOB SUMMARY: Coordinates a variety of office support in the areas of: Transportation,
CACFP, employee training, IT, special projects, front desk, data entry, classroom coverage and other programmatic support.


1. Completes administrative duties.
• Completes a variety of computer based tasks related to documentation in the appropriate format. Examples include but are not limited to: typing correspondence, memos and reports; meeting minutes and agendas; personnel paperwork; requests for proposals; contracts; creating charts, graphs and tables.
• Obtains and documents all necessary information required to provide services needed.
• Orders and maintains office supplies and equipment, maintenance services and any other items necessary for operation of the department.
• Acts as a resource and trains others.
• Supports meetings and events as directed. Duties include but are not limited to: securing location, arranging equipment and necessary supplies, notifying participants, creating agenda; and completing event or meeting evaluation.

2. Coordinates Child and Adult Care Food Program.
• Establishes and maintains an authorized system of administrative files; develops and monitors a system to track the status of various actions and correspondence.
• Creates and maintains electronic database records as required.
• Maintains file of CACFP daily tracking.
• Interfaces with State CACFP, CITC, ERSEA, and dietary department to corroborate CACFP expenses.
• Submits CACFP reports to State for reimbursement
• CC's CACFP submissions to accounting office.
• Reports CACFP data to Executive Director for reporting to governing bodies.

3. Provides exceptional customer service at front desk.
• Receives customers to the program in a friendly, professional and courteous manner.
• Answers phones and directs calls to appropriate staff member or department. Takes messages as required. Determines which can be handled by staff members and which need management. Personally responds to non-technical questions regarding program.
• Assists customers by providing accurate information that meets the customers' needs the first time.

4. Assists in the classroom as needed.
• Performs duties that assist the teaching staff.
• Duties include but are not limited to: taking daily child attendance, daily lunch counts, assisting with program supplies, and/or providing assistance with curriculum development and organization.

5. Participates in all staff meetings, trainings, and problem solving.

6. Other duties as assigned.
• Relays daily family communications to appropriate departments/staff and logs all family communication into Child Plus.
• Cross trains with other administrative support positions.
• Researches information needed to complete projects.
• Makes suggestions for strategies that would improve the administrative processes within the department assigned.
• Maintains electronic telephone and e-mail directories for the department.
• Coordinates IT support; interfaces with IT providers.
• Assists Executive Director in tracking in-kind donations and volunteer activities.
• Other duties as assigned.


• Must be familiar with Alaska Native/American Indian heritage and culture and must be able to serve and effectively communicate with the children and families enrolled in the CINHS program.
• Ability to work with customers in a positive and courteous manner to establish and maintain effective working relationships.
• Ability to maintain and safeguard confidentiality of all employees and enrollees.
• Ability to work as an active participant in a team environment.
• Knowledge and ability to operate office equipment.
• Ability and skill to use a computer.
• Ability to maintain quality, safety and infection control standards.
• Flexibility with respect to time and days able to work, as well as work tasks.
• Other duties as assigned.


• High school diploma or GED.
• Two (2) to four (4) years prior experience performing program assistant or administrative support duties.
• Current First Aid and CPR certification.
• Must successfully complete TB and hepatitis screening exams and any required vaccinations.
• Must be able to pass a criminal background check as required by state and federal law.
• Knowledge of administrative skills.
• Demonstrated ability to accomplish a variety of concurrent tasks on a day-to-day basis and make appropriate decisions in performing duties independently to meet the needs and goals of the department.
• Ability to complete tasks in a timely, organized and professional manner ensuring adequate follow-up.
• Ability to communicate effectively orally and in writing.
• Ability to research topics as requested and to organize and report relevant information.
• Skill in resolving conflicts and to deal with the public in a cordial manner.
• Ability to gather and analyze data in a statistical format.
• Knowledge of or ability to learn policies and procedures necessary for preparing records, documentation and mandated reports for department's programs.
• Demonstrated ability to use advanced word processing, spreadsheet and database software.
• Demonstrated exceptional customer service skills.
• Demonstrated ability to coordinate with department managers.
• Ability to communicate professionally with State and Municipal officials.
• Demonstrated ability to initiate solutions to identified issues independently.
• Demonstrated ability to manage multiple priorities and tasks concurrently and meet deadlines.
• Ability to obtain certification as a Notary Public within six months of hire.

Would you like to work with children? Are you a current or former Head Start parent? We encourage you to apply!

Physically and mentally capable of working with young children and their families, including lifting up to 50 lbs. intermittently, standing for long periods of time, able to stoop and bend to allow for sanitizing of equipment and physical work.

compensation: $18.50-$20.00/hour (DOE)
employment type: full-time
job title: Program Support Coordinator
non-profit organization

Please email completed applications for employment to, or fax completed applications for employment to 907-433-1641. Thank you.